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GAFFEY Healthcare Appoints New CIO

Scott Mumford has been appointed Chief Information Officer of GAFFEY Healthcare a leading provider of revenue cycle automation technology and services for healthcare systems and physician practices

Plano, TX (PRWeb) May 18, 2017-

GAFFEY Healthcare, a leading provider of revenue cycle technology and outsourced services, announces the appointment of Scott Mumford as chief information officer (CIO), reporting to Derek Morkel, chief executive officer (CEO). Mumford joins the company most recently from IBM Corporation, where he served as associate partner of CIO Advisory Services.

Mumford joins GAFFEY as an accomplished and innovative IT professional with more than two decades of experience in various senior IT roles with a specific focus on healthcare. He has worked in both service and technology companies, including Lionbridge Technologies and MEDHOST, with resulting strong revenue growth.

“Scott’s background made him a unique fit for GAFFEY,” commented Derek Morkel. “We are not a pure play technology provider and needed someone who could understand how that fits in the market and could make a strategy shift accordingly. Further, he has proven leadership skills in bringing together diverse teams to drive a cohesive product roadmap and that’s important to us now as our growth is occurring at a faster pace than ever.”

GAFFEY Healthcare provides revenue cycle automation technology and services that enable health care organizations to accelerate cash flow, improve productivity and increase profitability with short-term and demonstrable ROI. From automated claims statusing, patient eligibility and payment verification to billing and claims management to third-party collections, their software relies upon cloud-based, state-of-the art workflow supported by a business intelligence platform. GAFFEY’s systems are in use at more than 200 healthcare systems and physician practices across the U.S.

Contact:
Jennifer LeMieux
GAFFEY Healthcare Jennifer.lemieux@gaffeyhealth.com 615.429.6310

 

Webinar: Using Lean In Your Revenue Cycle

Date: Thursday – April 20, 2017

12:00 – 1:00 p.m. CDT

Presenter: Faith M Jones, MSN, RN, NEA-BC and Derek Morkel, CEO GAFFEY Healthcare, HealthTechS3

Streamlining and making improvements in your revenue cycle will positively impact your bottom line. Arming your revenue cycle team with the knowledge and skills to create a culture of lean thinking and implementation of lean tools is an essential step towards standardization. Join us for this webinar to learn how investing in your front line staff and putting the right tools in their hands can have a dramatic impact as we share GAFFEY’s Lean journey story and successes.

Upon completion of the webinar, the participant will understand:

  • The basic concepts of lean
  • The value of front line staff empowerment
  • The financial impact that can be realized while on the Lean journey

Click here to register for this webinar.

 

Webinar: Denials – An Ounce Of Prevention

Date: Wednesday, May 17, 2017

Time: 12:00 – 1:00 p.m. CDT

Host: Derek Morkel, CEO of GAFFEY Healthcare and HealthTechS3

The average claim denial rate across healthcare is 5-10%. Many of us consider denials a fact of life. Fortunately, at least 90% of denials are preventable. Unfortunately, there are many broken processes from the front-end to back that continue to progress denials and make it harder to achieve maximum collections and minimize days in account receivable.

Join us on May 10 as we discuss three opportunities for automation – claims statusing, remittance analysis and collection workflow – that will prevent denials and improve your business office performance as a whole.

Click here to view presentation.

Click here to view recording.

 

Webinar: Leadership Competencies For The Future

Date: Friday – July 14, 2017

12:00 – 1:00 p.m. CDT

Diane Bradley, Regional Clinical Officer

The rapidly changing health care landscape that is facing new challenges requires a new generation of leaders who can make swift, innovative decisions. Breaking the traditional leadership model will require collaboration at all levels, creation of matrix reporting, demonstrating safe environments of care, utilizing data to support effective decision-making, maximizing value based care, ability to energize staff to improve quality care, and redesigning care models to support the lack of available talent. These are just some of the qualities that future leaders must possess. Join us for a rich discussion of future leader’s characteristics, and the impact on current thinking and the timeframe for change.

Upon completion of the webinar, participants will be able to:

  • Discuss the differences between current competencies and those competencies needed for the future.
  • Define why the changing health care landscape requires changes in leader competencies.
  • Identify two ways that organizations can enhance current leader’s competencies in order to retain talent.

Click here to register for this webinar.

 

Webinar: Solving A Visibility Problem – Remittance 360 for 835s/837s

Date - Wednesday March 29, 2017

Time - 12:00 - 1:00pm CDT

Hosts - Derek Morkel, CEO and Margaret Bistrovich, SVP Operations and Client Delivery, GAFFEY Healthcare

More than 55% of U.S. hospitals are unprofitable. Any strong financial leader will know a key area to examine for immediate cash flow is denials. But before you can do this you need clear visibility into 835 and 837s – that’s where GAFFEY’s Remittance 360 comes in.

Join us for a brief demonstration of how quick and easy it is to upload your most secure EDI transactions. Within seconds this data is available to sort, filter, print and ANALYZE for payer and payment trends.

AR is more easily managed. Denials and underpayments decrease. Click here to view recording.

 

Solving the Remittance (835) Data Management Problem  – GAFFEY Health announces the release of the GAFFEY  ClaimCPR – Remittance360

GAFFEY Health Expands the Data and Denial Management Capabilities of Revenue Cycle Automation Platform with release of the first module of the ClaimCPR platform – Remittance360

Plano, TX (PRWeb) February 2, 2017-

GAFFEY Health continues to deliver against the financial demands of its customers by expanding the company’s ability to provide a suite of Revenue Integrity tools based on our revenue cycle automation platform in a cost effective manner. Data acquisition from disparate core operating systems is the single largest challenge for healthcare providers in being able to access and utilize RCM software tools today to ensure that services are paid for correctly and in a timely manner. The complexity of this challenge is accelerating rapidly with the vast number of value based care models that demand integration of a larger number of disparate data sources.

Healthcare entities of all types and sizes fight denials and underpayments on a daily basis. Much of the information necessary to identify, manage and reduce these denials and underpayments is located in the remittances (835’s) that are provided with payment by the payor. The challenge has always been in having the ability to translate the data into usable information for the facility to act on.

GAFFEY’s ClaimCPR – Click.Process.Recover™ is a healthcare Revenue Integrity platform built on GAFFEY’s Data Integration Engine. ClaimCPR™ was built to provide a number of automated cost effective Revenue Integrity tools. Remittance360 is the first module of the new platform. Remittance360 is a data management and analysis tool for 835 (EDI remittance) data feeds. The tool enables the user to automatically import 835’s into a standardized data platform and then provides the ability to query, analyze, export and print EOB’s.  There are a number of embedded tools with Remittance360 that automatically identify denials and potential underpayments enabling the end user to identify and manage revenue leakage almost immediately.

 “Revenue integrity and leakage continues to be a major issue for all providers. Cost effective data acquisition for revenue integrity tools has prevented smaller entities from being able to afford these tools,” stated Derek Morkel, GAFFEY CEO. “We recognized that being able to provide a series of tools that focuses on revenue integrity using our Data Integration Engine was the key to making them effective and affordable. ClaimCPR™ Remittance360 is the first module that targets easy to identify denials and underpayments at a price that any entity can afford.”

GAFFEY Healthcare provides revenue cycle technology and services that enable health care organizations to accelerate cash flow, improve productivity and increase profitability with short-term and demonstrable ROI. From patient eligibility and payment verification to billing and claims management to third-party collections, their software relies upon cloud-based, state-of-the art workflow supported by a business intelligence platform. GAFFEY’s systems are in use at more than 200 healthcare systems and physician practices across the U.S.

Contact:
Jennifer LeMieux GAFFEY Health
Jennifer.lemieux@gaffeyhealth.com

 

Solving the Healthcare Data Acquisition Problem – GAFFEY Health announces the release of the GAFFEY Integration Engine (GIE)

GAFFEY’s Integration Engine is a healthcare data management and integration platform that is capable of taking virtually any form of health-related data to create a standardized common data structure so that data can be leveraged in a multitude of ways.

Plano, TX (PRWeb) December 8, 2016 -

GAFFEY Health continues to deliver against the financial demands of its customers by expanding the company’s ability to provide a suite of Revenue Cycle automation tools in a cost effective manner. Data Acquisition from disparate core operating systems is the single largest challenge for Healthcare Providers in being able to access and utilize RCM software tools today to ensure that services are paid for correctly and in a timely manner. The complexity of this challenge is accelerating rapidly with the vast number of value based care models that demand integration of a larger number of disparate data sources.

GAFFEY’s Integration Engine is a healthcare data management and integration platform that is capable of taking virtually any form of health-related data such as 837, 835, and other x12 EDI data (270/271 Eligibility, 276/277 Claim Status, etc.) to create a standardized common data structure so that data can be leveraged in a multitude of ways. This data structure is the foundation of GAFFEY’s current applications such as AlphaCollector, Claims Management and AutoStatus. Providing a standardized method of data import and mapping ensures that future application development is greatly accelerated because the GIE allows for immediate and cost effective access to EDI and other data transactions. The data acquisition and mapping tools the GIE provides will dramatically reduce the cost of data acquisition and thus open up traditional Revenue Cycle tools to any healthcare provider regardless of size and complexity.

“Data acquisition and management has always been a struggle for healthcare providers,” stated Derek Morkel, GAFFEY CEO. “We recognized that being able to provide a seamless and easy to use standardized data mapping and integration platform will transform our ability to deliver all of our tools in a much more cost effective manner to all healthcare providers regardless of size.”

GAFFEY Healthcare provides revenue cycle technology and services that enable health care organizations to accelerate cash flow, improve productivity and increase profitability with short-term and demonstrable ROI. From patient eligibility and payment verification to billing and claims management to third-party collections, their software relies upon cloud-based, state-of-the art workflow supported by a business intelligence platform. GAFFEY’s systems are in use at more than 200 healthcare systems and physician practices across the U.S.

For more information contact:
Jennifer LeMieux
GAFFEY Health
jennifer.lemieux@gaffeyhealth.com

 

Upcoming Webinar - Business Office Leaders For Tomorrow

Thu, Dec 15, 2016 12:00 PM - 1:00 PM CDT

Do you want to know what the secret sauce is to a successful business office team? Join us on Thursday, December 15th for a panel discussion with leading industry executives as we discuss what they have learned as it relates to recruiting, hiring and managing staff – both front-line and leadership.

Some topics to be discussed include:
- Creating a screening process around skill, will and cultural fit
- Managing “talented terrorists” – great at their job but don’t foster a team mentality
- Understanding when and why to change goals, expectations and accountability

Panelists include:
- Jim Childers – CFO, Gibson General Hospital
- Lori Szymonowicz – Director Patient Financial Services, HBCS
- Peter Goodspeed – Vice President, Executive Placement, HealthTechS3
- Annette Saiz - AVP of Revenue Cycle Operations, Ardent Health


Please join us to hear more details. Register here.

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The Chief Officer Customer Officer - The Human Duct Tape Show

Last month, GAFFEY’s Chief Customer Officer, Jennifer LeMieux, joined Jeanne Bliss of CustomerBliss for an episode of the podcast series “The Chief Customer Officer - The Human Duct Tape Show.”  The 30 minute podcast titled “The Payment Engine in Healthcare,” covered a range of topics including the prioritizing challenge areas within GAFFEY Healthcare, how to unite the executive leadership team behind an agenda, and common issues other CCOs might encounter.

Listen to full podcast here.

 

Aligning Employee Engagement with Productivity Goals

October 19, 2016 12:00 PM - 1:00 PM CDT

Guadelupe Regional Medical Center's (GRMC) Executive Director of the Business Office, Jennifer Valadez, joins us for our next session as we address how establishing, maintaining and holding business office staff accountable to productivity and quality assurance goals has led to increased engagement. We will discuss how GRMC's leadership worked with staff to determine the incentives most meaningful to them and communicated a path for achieving high performance and subsequently the incentives including, but not limited to, a work-at-home program.

Click to view recording here.

 

GAFFEY AutoStatus Product Webinar

Thu, Aug 18, 2016 12:00 PM - 1:00 PM CDT

GAFFEY AutoStatus is a web-based, screen scraping tool for more than 250 payers. It provides immediate ROI by eliminating 25-30% of manual touches on claims and providing denials information up to 14 days prior to the EOB. Please join us to learn about these and other benefits in our webinar.

Click to register here.

 

GAFFEY Healthcare Expands Capabilities of Revenue Cycle Automation Tools

Plano, TX - June 30, 2016: GAFFEY Health continues to deliver against the financial demands of its customers by expanding the capabilities of AlphaCollector, a collections automation workflow system, to allow for an increased focus on underpayments and denials.

The new Zero Balance Recovery module (ZBR) is designed to identify lost revenue from retrospective payment accuracy, along with potential contract management payment issues. As payments are received from payers, the system can immediately identify those accounts that have been incorrectly paid and route them to a specific staff member or team of staff to research further, if needed, and create a communication protocol with the payer for payment correction.

Click to read entire article here.

 

WEBINAR: THE FUTURE OF REVENUE CYCLE - WHAT IS IT & WHAT ARE THE TOOLS WE NEED

GAFFEY Hosts Successful Webinar on The Future of Revenue Cycle

Derek Morkel, CEO of GAFFEY Healthcare, covered the various ways the revenue cycle will be disrupted as well as the technologies that can support your organization in successfully managing the transition.

To access the presentation, click here.

 

WEBINAR: GAFFEY AUTOSTATUS™

June 8, 2016

Hosts: Laurie Pomerantz, VP Sales, GAFFEY Healthcare

 

There are four key areas of inefficiency that exist in almost every providers’ business office. All of these can dramatically improve with the implementation of claims automation technology like GAFFEY AutoStatus™. These areas are:  

1. Collectors performing tasks that add no value to the process – manual claims statusing exaples.
2. Collectors working/touching the wrong accounts at the wrong time.
3. Not having tools to measure the effectiveness & efficiency of payer activities over time.
4. Denials are worked too late in the collections process.

Please join our product webinar on June 8th at 12:00pm CT to learn more about this solution that is easy to implement and has immediate ROI.

 

WEBINAR: BUSINESS OFFICE WORKFLOW – THE RIGHT WAY

GAFFEY Hosts Successful Webinar on Business Office Workflow

In conjunction with a key customer, Ardent Health Services, GAFFEY hosted dozens of attendees to a webinar on business office workflow. Annette Saiz, AVP of Revenue Cycle Operations, is responsible for the Oklahoma and New Mexico markets and provided feedback on areas such as:

· Staff selection

· Work queues and account flow

· Productivity and QA . . . to name a few.

To access the presentation, click here.
 

WEBINAR: THE FUTURE OF REVENUE CYCLE

May 19, 2016 (1:00 PM - 2:00 PM EDT)

Host: Derek Morkel, CEO at GAFFEY Healthcare

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Substantial change within healthcare is certainly underway as it transitions to a new model at a pace never seen before.  This transition presents a number of changes and challenges that can seriously disrupt the financial health of providers.  Healthcare finance professionals not only need to understand the paradigm shift but also how to adapt.

This webinar will cover the various ways the revenue cycle will be disrupted as well as the technologies that can support your organization in successfully managing the transition.

By attending this webinar, you will:

•    Gain a deeper understanding of the future state of healthcare
•    Learn what tools are mission critical for the future
•    Better understand the key role of data and the Enterprise Data Warehouse

To register, click here

 

WEBINAR: BUSINESS OFFICE WORKFLOW – THE RIGHT WAY

GAFFEY Hosts Successful Webinar on Business Office Workflow

In conjunction with a key customer, Ardent Health Services, GAFFEY hosted dozens of attendees to a webinar on business office workflow. Annette Saiz, AVP of Revenue Cycle Operations, is responsible for the Oklahoma and New Mexico markets and provided feedback on areas such as:

· Staff selection

· Work queues and account flow

· Productivity and QA . . . to name a few.

To access the presentation, click here.

 

GAFFEY Healthcare Announces Appointment of Jennifer LeMieux as Chief Customer Officer

April 19, 2016 GAFFEY Healthcare's appointment of Ms. LeMieux demonstrates a renewed focus on GAFFEY Healthcare's customer and their satisfaction with the company's technology and services as the company continues to grow.


GAFFEY Healthcare is pleased to announce the appointment of Jennifer LeMieux as Chief Customer Officer.

Ms. LeMieux has almost 20 years of experience in sales and operational roles with the majority focused within healthcare. Having begun her career with companies such as McKinsey & Company, Willis, and HCA she has also demonstrated a clear intent in recent years to work with entrepreneurial, high growth companies.

“This move is certainly a reflection of Jennifer’s talents and leadership within our company,” stated Derek Morkel, GAFFEY CEO. “More importantly, however, it demonstrates a renewed focus on our customers -- their experience with our technology; the results that they achieve, and general satisfaction with our technology and services. We have long been known for the strength of our customer relationships and this ensures we do not lose any momentum at a time of significant growth."

View Article

 

MedAssist and Gaffey Healthcare Partner to Enable Better Financial Results for Hospitals and Better Patient Experiences

April 7, 2016

MedAssist, a provider of revenue cycle solutions for hospitals, and Gaffey Healthcare, a provider of automation technology for hospital revenue cycle, today announced a partnership. The partnership enables MedAssist hospital customers a path to improve their net revenue position. MedAssist will begin leveraging the Gaffey AutoStatus technology to achieve greater efficiency in parts of the claims management process.

"Hospitals often have large volumes of insurance receivables aged 30 days and greater. Yet little information is available regarding why such claims remains unpaid," said Noel Felipe, Division President for MedAssist. "In helping hospitals collect these accounts, 20-30% of processing time is spent researching why a claim remains unpaid and how to get it paid. By utilizing the Gaffey AutoStatus technology, our team reduces inefficiencies in that work enabling more focus on value-added efforts such as working denied claims and other activities directly impacting our customers' net revenue position."

The Gaffey Healthcare AutoStatus tool automates the process of retrieving patient claims statuses in a fraction of the time of traditional, manual methods. The technology-driven data management service interfaces with payors to update electronic claims statuses, and can process large amounts of claims often during off-peak hours. The results improve business office work flow by notifying collectors of what claims have been processed, adjudicated or if immediate action or follow-up is needed.

"What ultimately sets Gaffey apart is that their technology is based on their deep experience leading and operating hospitals," said Venkat Raman, Chief Executive Officer for MedAssist. "They know what it's like on the inside and how technology needs to work in a real environment. With Gaffey we elevate our capabilities, and more importantly, a path for our customers to achieve better financial results and better experiences for their patients."

"MedAssist is an exciting opportunity," said Derek Morkel, Chief Executive Officer for Gaffey Healthcare. "We all want to improve the financial patient experience. That's tough to achieve without eliminating inefficiencies in the back office revenue cycle work. MedAssist is in the trenches with their hospital customers every day. Now, armed with AutoStatus, they are better positioned to help their customers achieve better results."

View Article

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